Please provide the projector model, serial information if available, photos or videos of the issue, installation environment, signal source and a detailed description of the problem. This helps the technical team identify the issue more efficiently.
Spare-part availability depends on the projector model and component. For long-term B2B cooperation and project installations, recommended spare parts can be discussed before shipment.
Yes. Customers can provide room dimensions, projection surface sizes, installation positions and application requirements. Our team can assist with projector quantity, lens selection and system layout evaluation.
Yes. For professional projection projects, technical support can include projector selection, lens recommendation, throw-distance calculation and installation guidance based on the project information provided.
Warranty terms depend on the projector model and sales agreement. Please confirm the warranty period, covered components and service conditions with our sales team before placing an order.
Production lead time depends on the model, quantity, customization requirements and current production schedule. Standard products may have shorter lead times, while OEM or large project orders may require additional preparation time.
Sample orders are generally available for evaluation and testing. Please provide the required model and application so the appropriate configuration can be confirmed before ordering.
MOQ depends on the projector model, customization requirements and order type. Sample orders may be available for product evaluation, while customized OEM projects may require a higher quantity.
Logo customization is available for suitable OEM orders. Branding options may include product logo, startup screen, packaging, labels and documentation depending on the model and project requirements.
Yes. SMX supports OEM and ODM cooperation for professional projector products. Available services can include Product Logo, packaging, Start Screen Logo, and Color.
